Which company spare parts do you use?
Ans. We manufacture our own quality spare parts under our brand name “Osmo”. Most of the time we use these. If needed, we bring some parts from other quality brands like Dow, TVS, GE etc.

Which spare parts are covered under AMC contract?
Ans. Under AMC (Electrical parts), all electrical/electronic parts are covered for 1 year.

These include:

  • Booster Pump
  • SMPC
  • Solenoid Valve
  • Flood Valve
  • UV Lamp
  • UV Choke

How many times are R.O. membrane changed under one year contract?
Ans Generally, membranes long last. Most of our customers have them changed twice a year. This has become an industry standard. So you will get two membrane changes per year.

Will you be more specific about membrane life?
Ans. Of course. There’s no specific life of a membrane. It’s life depends on two factors:

  1. What TDS water has at your place
  2. How much water membrane filters

A membrane can filter 6,000 Ltrs. to 12,000 Ltrs. depending upon the TDS. Then it needs to be changed.

Okay what about the average life of R.O. booster pump?
Ans. R.O. booster pumps tend to last 2 to 5 years depending on maintenance.

What do you do when we give you a service call?
Ans. We have a detailed description of what we do on this page.

How long do your products last? What’s the warranty period?
Ans. We provide one year warranty when you purchase a new unit or an AMC service. Here’s a chart of average life of different parts:

  1. Membrane: 6000-12000 Ltrs. (depending upon TDS)
  2. R.O. booster pump: 2-5 years
  3. Pre-filter candle: 3-12 months (depends upon amount of dirt in water)
  4. Sediment filter: 6,000 Ltrs.
  5. Carbon filter: 6,000 Ltrs.
  6. UV Lamp: 5,000 hours

What TDS limit is safe for drinking?
Ans. National Standards Body of India (BIS) considers TDS in range from 500-2000[1] safe to drink.

What are visit and refresher service charges?
Ans. Visit charges are Rs. 100 per visit. Services charges are Rs. 250 per service. For more detailed info click here.

When do you change the electrical parts of my R.O. system?
Ans. We change electrical parts when they malfunction or stop working. There’s no defined intervals for changing them.

How many times do you change spare parts?
Ans. For more information about this, go to this page

Why do you take back old damaged parts with you?
Ans. It’s our company policy to bring those damaged parts back with us.